Shipping and Delivery Policy

SHIPPING & DELIVERY POLICY

Last Updated: November 3, 2026

At Lett Table Co., we take care in preparing every order to ensure your mahjong table arrives ready for your next gathering. Because our furniture is made to order, each piece requires time and attention before it is ready to ship.

Please review our Shipping & Delivery Policy before placing your order.

1. SHIPPING LOCATIONS

Lett Table Co. currently ships throughout the United States. Available shipping destinations and options will be displayed at checkout.

2. ORDER PROCESSING & PRODUCTION

All Lett Table Co. tables are made to order, with each piece prepared with care and attention to detail.

Please allow approximately 4–6 weeks from the date your order is placed for production and processing before shipment.

Please note:

  • Production begins after your order has been successfully placed.

  • The 4–6 week timeframe represents the estimated time required to prepare your order and have it ready for shipment.

  • Production timelines may occasionally vary depending on order volume and other circumstances.

  • You will receive a shipping confirmation and tracking information once your order has been dispatched, where tracking is available.

We appreciate your patience while your piece is being thoughtfully made and prepared for its journey to you.

3. SHIPPING RATES & DELIVERY ESTIMATES

Shipping costs are calculated and displayed at checkout based on the delivery destination, selected shipping method, and applicable carrier rates.

Please keep in mind:

  • The 4–6 week production timeframe does not include shipping transit time.

  • Delivery estimates begin once your order has shipped, not when it is placed.

  • Larger furniture items may require specialized shipping or additional handling.

  • Delivery timelines may vary depending on the carrier, destination, and other circumstances outside our control.

Any available shipping estimates will be communicated at checkout or through your shipping confirmation.

4. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow time for tracking information to update after your package has been collected by the carrier.

If you have questions about the status of your shipment, please contact us at [INSERT BUSINESS EMAIL].

5. DELIVERY REQUIREMENTS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please ensure that someone is available to receive the delivery if required by the selected shipping service.

If a delivery attempt is unsuccessful, additional delivery arrangements may need to be made directly with the carrier.

Lett Table Co. is not responsible for additional costs resulting from incorrect addresses or failed delivery attempts caused by inaccurate information provided at checkout, except where otherwise required by law.

6. DAMAGED OR MISSING ITEMS

We take great care to package and prepare every order for shipment.

If your order arrives damaged or you believe an item is missing, please contact us within 48 hours of delivery through the form in our website. 

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the packaging and product, including any visible damage.

Please retain the original packaging until the issue has been reviewed.

Our team will assess the situation and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund where applicable.

Nothing in this policy limits your rights under applicable consumer protection laws.

7. SHIPPING DELAYS

While we do our best to meet estimated production and delivery timelines, occasional delays may occur due to high order volumes, carrier disruptions, weather conditions, holidays, or other unforeseen circumstances.

If we anticipate a significant delay to your order, we will communicate any relevant updates and available options.

If we are unable to ship within the timeframe promised or otherwise required by law, we will provide the appropriate notice and options, including cancellation and a refund where required.

8. CONTACT US

If you have questions about shipping, delivery, or an existing order, please contact us through the form on our website.

Lett Table Co.

Thank you for choosing Lett Table Co. We appreciate your patience and can't wait for your new table to become part of your next gathering!